Privacy Policy

This privacy policy explains how Gellihaf House uses and protects any information that you provide when using this website.

Gellihaf House is committed to ensuring that your privacy is protected. If you are asked to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Gellihaf House may update this policy from time to time by changing this page. You should check this page periodically to ensure you are happy with any changes.

Effective date: 1st May 2018

What Information I Collect

I may collect the following information:

• - Your name

• - Contact information, including email address

• - Demographic information such as postcode

• - Preferences and interests

• - Other information relevant to customer surveys and/or offers

What I Do With the Information I Gather

I collect this information to understand your needs and provide you with a better service.

Specifically, I may use your information for:

• - Internal record keeping

• - Improving my products and services

• - Periodically sending promotional emails about new products, special offers, or other information which I think you may find interesting, using the email address you have provided

• - Contacting you for market research purposes by email, phone, or mail

• - Customising the website according to your interests

Security

I am committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, I have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information I collect online.

I am PCI compliant.

Links to Other Websites

The Gellihaf House website may contain links to other websites of interest. However, once you have used these links to leave my site, please note that I do not have any control over that other website.

Therefore, I cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. These sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

Controlling Your Personal Information

Gellihaf House is the controller and responsible for your personal data (referred to as “Gellihaf House”, “I”, “me” or “my” in this privacy notice).

You may restrict the collection or use of your personal information in the following ways:

• - When filling in a form on the website, look for a box that you can click to indicate that you do not want the information to be used for direct marketing purposes.

• - If you have previously agreed to the use of your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing: enquiries@gellihafhouse.co.uk

I will not sell, distribute, or lease your personal information to third parties unless I have your permission or am required by law to do so.

Data Retention

How Long Will You Use My Personal Data?

I will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, I consider:

• - The amount, nature, and sensitivity of the personal data

• - The potential risk of harm from unauthorised use or disclosure

• - The purposes for which the data is processed

• - Whether those purposes can be achieved through other means

• - Applicable legal requirements

By law, I must keep basic client information (including Contact, Identity, and Transaction Data) for six years after clients cease being clients for regulatory purposes.

In some circumstances, you can request that your data be deleted (see “Request Erasure” below).

In some cases, I may anonymise your personal data for research or statistical purposes. Once anonymised, this information may be used indefinitely without further notice.

Your Legal Rights

Under data protection laws, you have rights in relation to your personal data.

You have the right to:

Request Access

Request access to your personal data (a “data subject access request”). This allows you to receive a copy of the personal data I hold about you and to check that it is being processed lawfully.

Request Correction

Request correction of incomplete or inaccurate data that I hold about you. I may need to verify the accuracy of the new data you provide.

Request Erasure

Request deletion or removal of your personal data where there is no good reason for continued processing.

You may also request erasure where:

• - You have successfully objected to processing

• - Your information has been processed unlawfully

• - Erasure is required to comply with local law

Please note that I may not always be able to comply with a request for specific legal reasons, which will be explained at the time of your request.

Object to Processing

You have the right to object where your personal data is processed for direct marketing purposes.

Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you withdraw consent, I may not be able to provide certain services. I will inform you if this applies.

If you wish to exercise any of these rights, please contact me.

Fees

You will not usually have to pay a fee to access your personal data or exercise your rights. However, a reasonable fee may be charged if a request is clearly unfounded, repetitive, or excessive. Alternatively, I may refuse to comply in such circumstances.

What I May Need From You

I may request specific information from you to confirm your identity and ensure your right to access your personal data (or exercise your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

I may also contact you for further information to help speed up my response.

Time Limit to Respond

I aim to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or if you have made multiple requests. In such cases, I will notify you and keep you updated.

If you believe that any information I hold about you is incorrect or incomplete, please write or email me as soon as possible. I will promptly correct any information found to be inaccurate.

Address:
Gellihaf House
Gellihaf
NP12 2QE

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website.

Cookies allow web applications to respond to you as an individual. The application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

I use traffic log cookies to identify which pages are being used. This helps analyse webpage traffic data and improve the website to better meet customer needs. This information is used for statistical analysis purposes only and is then removed from the system.

Overall, cookies help provide you with a better website by enabling monitoring of which pages you find useful and which you do not. A cookie does not give access to your computer or any information about you other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that this may prevent you from taking full advantage of the website.